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Your Questions Answered
Have questions about our Hong Kong-made automatic watches? Browse our FAQ page for helpful information on watch care, winding, shipping, customization, and more.
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General Questions
What is an automatic watch?
An automatic watch is a mechanical timepiece powered by the natural motion of your wrist. It does not require a battery; instead, it winds itself automatically as you move throughout the day. If worn daily, it will keep running without manual winding.
Are automatic watches durable?
Automatic watches are built to last, but like all precision instruments, they should be handled with care. Avoid dropping your watch or exposing it to strong magnets, as this can affect its performance. Regular servicing helps maintain its longevity.
Are your watches really made in Hong Kong?
Yes, our watches are proudly made in Hong Kong. The movement—the heart of the watch—is designed, assembled, and quality-checked locally, ensuring genuine Hong Kong craftsmanship and quality.
What makes your Hong Kong-made automatic watches unique?
Our watches combine modern design, local craftsmanship, and affordable pricing. With movements designed and assembled in Hong Kong, you’re getting a genuine piece of the city’s horological innovation and heritage.
Order Information & Concerns
Do you deliver internationally, or only within Myanmar?
Yes! We deliver our products across all regions of Myanmar and internationally. Customers worldwide can order from us.
How long does delivery take?
- Within Myanmar: 3-7 business days.
- International: 7-21 business days, depending on the country and customs clearance.
Are there any restricted countries?
We deliver to most countries. If restrictions apply to your location, we’ll notify you before processing your order.
How does your delivery system work?
We offer flexible delivery and payment options tailored to your location:
- Within Myanmar:
- Cash on Delivery (COD): Get your order delivered directly to your home and pay in cash upon receipt.
- Upfront Payment + Gate Pickup: Pay in advance, and collect your order from a designated pickup point (e.g., bus station or local partner hub).
- International Orders:
Orders are shipped via air cargo through reliable logistics partners (e.g., DHL) for fast and secure delivery.
What payment methods are available for international orders?
For international shipping, upfront payment (via credit/debit card, bank transfer, or digital wallets) is required at checkout.
Can I pre-order a watch?
Yes, pre-orders are available for upcoming models. Details are provided on our website for each release.
Watch Specs & Warranty
How accurate are your automatic watches?
For general models, the daily accuracy is within +/-15 seconds, while chronographs and tourbillons achieve +/-12 seconds per day. Each watch is tested in five positions to ensure reliable performance.
What should I do if my watch stops or is running slow?
If your watch stops, try winding it manually and wearing it for a day. If it continues to run slowly or stops frequently, it may need servicing or a replacement of key components like the mainspring, especially after a few years of use.
Do I need to wind my automatic watch?
If you wear your watch daily, your natural wrist movement will keep it wound. If you don’t wear it for a day or two, you can manually wind it using the crown to ensure it keeps accurate time.
How long will my automatic watch run if I’m not wearing it?
Most automatic watches will continue to run for 24 to 48 hours after you take them off, thanks to their power reserve. If left unworn for longer, you may need to gently wind the watch to restart it.
How affordable are your automatic watches?
We specialize in offering automatic watches at accessible prices. By manufacturing in Hong Kong and focusing on efficient production, we provide high-quality mechanical watches without the luxury markup seen in many other brands
How should I care for my automatic watch?
Wear your watch regularly to keep it running. If not worn daily, wind it manually every few days. Avoid exposing the watch to strong magnetic fields and extreme shocks, and have it serviced periodically for optimal performance.
What after-sales service do you provide?
We provide after-sales service for all our watches. If you have any issues or need maintenance, you can contact us directly for support.
What features do your watches offer?
Standard features include:
- Decorated watch movements
- Sapphire crystal
- Guaranteed accuracy rates
- 1-year warranty
- Free worldwide shipping via EMS (3–5 days)
